Privacy Policy for Flourish1Life

Effective Date:

1. Our Commitment to Your Privacy

Welcome to Flourish1Life. Your privacy and trust are paramount to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website (flourish1life.org), inquire about our services, or engage with us. We are committed to processing your data with dignity, respect, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information to provide and improve our services. This information is gathered in the following ways:

  • Information You Provide Directly:
    • Contact Information: When you fill out our contact form or email us, we collect your name, email address, and the content of your message.
    • Service Information: When you inquire about or sign up for counselling, coaching, or training, we may collect information relevant to providing that service.
  • Sensitive Personal Information:

    Given the nature of our work in counselling and well-being, you may share sensitive information related to your health, beliefs, or personal life. This data is treated with the highest level of confidentiality and is only collected with your explicit consent to provide you with safe and effective support.

  • Technical Information We Collect Automatically:

    Website Analytics: Like most websites, we may collect non-personally identifiable information such as your IP address, browser type, device information, and how you navigate our site. This helps us improve the user experience.

3. How We Use Your Information

We use your information for specific, clearly defined purposes:

  • To Provide Our Services: To deliver the counselling, coaching, training, and support you have requested.
  • To Communicate With You: To respond to your inquiries, send you information you’ve requested, and manage appointments.
  • To Improve Our Website: To analyse website usage data to enhance our content, layout, and services.
  • To Meet Legal and Professional Obligations: To comply with legal requirements and the ethical standards of our profession, including safeguarding duties.

4. Our Lawful Basis for Processing

We only process your data when we have a legal right to do so. Our lawful bases include:

  • Consent: When you have given us clear and explicit consent to process your data for a specific purpose (e.g., filling out our contact form).
  • Contract: When we need to process your information to fulfil a service agreement with you.
  • Legitimate Interests: When we process data for our legitimate interests, such as improving our website, provided your rights do not override these interests.
  • Legal Obligation: When we are required by law to process your information.

5. Data Sharing and Confidentiality

Your trust is the foundation of our work. We do not sell, trade, or rent your personal data to third parties.

We will only share your information in very limited and specific circumstances:

  • With Your Consent: If you have explicitly asked us to share information with another party.
  • For Safeguarding: If we have a serious concern about your safety or the safety of others, we have a professional and legal duty to share relevant information with the appropriate authorities.
  • Legal Requirement: If we are compelled by a court of law or legal order to disclose information.
  • Trusted Service Providers: We may use third-party services (like website hosting or secure email providers) who process data on our behalf. We have strict agreements in place to ensure they protect your data.

6. Data Security

We take the security of your data very seriously. We implement appropriate technical and organisational measures, such as encryption and access controls, to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We will only keep your personal data for as long as is necessary for the purpose for which it was collected, or as required by law and our professional body’s guidelines.

8. Your Data Protection Rights

Under UK data protection law, you have rights over your personal data. These include:

  • The right to be informed about how we use your data.
  • The right of access to the information we hold about you.
  • The right to rectification if your information is inaccurate.
  • The right to erasure of your information in certain circumstances.
  • The right to restrict processing in certain circumstances.
  • The right to object to processing of your data.

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use “cookies” to enhance your experience. Cookies are small files placed on your device that help us analyse web traffic and improve our site. You can choose to accept or decline cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page, with the effective date clearly stated at the top. We encourage you to review it periodically.

11. How to Contact Us

If you have any questions about this privacy policy or how we handle your data, please do not hesitate to get in touch.